Revcelerate Technologies Private Limited (the "Company" or “RTPL”) is committed to respecting the privacy of every person who shares information with the Company. Your privacy is important to us and we strive to take reasonable care and protect the information we receive from you. We value your privacy and appreciate your trust in us. 

This Privacy Policy is applicable to employees, customers and any other persons who disclose Personal Information (defined below) to the Company such as vendors, suppliers, distributors, licensors, licensees, agents, representatives, sub-contractors or advisors of the Company.

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain. 

Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.

While you can browse sections of our service without the need for sharing personal information, certain parts of our service require you to provide your personal details to us i.e.; when you sign up with us for a demo or show interest in our Products and offerings. By visiting this service or obtaining our services, you hereby expressly agree to be bound by this Privacy Policy, the Terms of Service and other applicable Terms of Service and Privacy Policies as may be applicable. We and you are governed by the laws of India including but not limited to the currently in force, applicable and any future laws, rules of data protection and privacy (“Applicable Laws”).

This Policy describes how we treat user information we collect on our website, mobile & browser app, linked camera devices (hereinafter ”Product”). This Privacy Policy applies to current and former visitors to our product. By visiting and/or using our product, you agree to this Privacy Policy.

USER REPRESENTATIONS AND WARRANTIES

By using and accessing our website, products, services, web apps, mobile apps and other services/ skills, subscribing to user content and associated services, accessing our platforms and/ or by providing your information, you represent and warrant as follows:

1. You are of the legal age under the law applicable in the jurisdiction from where you access the above mentioned, subscribing to user content and associated services, accessing our platforms and/ or by providing your Information;

2. You have the lawful authority and capacity to contract and be bound by this Privacy Policy;

3. If you are accepting this Privacy Policy on behalf of a company, limited liability partnership or other legal entity, you have the authority to bind such entity to this Privacy Policy and, in such event, “you” and “your” as used in this Privacy Policy shall refer to such entity (if authorized by the Company);

4. You will comply with all laws and regulations applicable in your jurisdiction; and

1. You shall provide accurate, current and complete information as may be prompted (i.e., registration and user account details) and maintain and undertake to update the same in respect of any changes;

Our products and services are meant to be used by adults only. We suggest any use of our product and services by children below the legal age to be considered as an adult should be carefully supervised by a capable and sound adult or guardian. Any discrepancies arising out of any unsupervised usage of our products or services will not be our responsibility and consequently any imposition of obligations or liability thereof shall not be attributable to us.

I. INFORMATION WE COLLECT

1. Contact information. We might collect your name and contact details (like email, mobile number, phone number, address) and device information like IP address, mac address.

2. Information you post/ add to our Products

3. Opinions provided by you to us by way of feedback or responses to surveys.

4. Your details including transaction history, balances, payment details, for effecting transfer of monies through payment channels provided by us.

5. Images of documents/ videos/ photos required to avail any of our products/services.

6. Voice recordings of our conversations with our customer care agent with you to address your queries/grievances.

7. Product information. We may collect demographic information, session details about you, or any other information provided by you during the use of our Products. 

8. Information obtained from your mobile device by way of using our app, if any like device location, communication information including contacts, device information (including storage, model, mobile network), transactional and promotional Whatsapp / Email/SMS/app or other forms of notifications

9. Demographic and Visitor Analytics Information:

 - Facial features and physical characteristics for accurate attendee counting and profile verification

 - Aggregate demographic insights including:

• Crowd density measurements

• Entry and exit time analytics

• Anonymized demographic profile generation for business intelligence

• Device and location metadata associated with visitor analytics

• Temporary visual data processed for real-time counting and verification purposes

  
  

II. WE COLLECT INFORMATION IN DIFFERENT WAYS.

1. We collect information directly from you or via cameras placed in premises by Data Controllers to collect images, video 

2. We collect information directly from you when you decide to use our services. We also collect information if you post a comment on our Products or ask us a question through phone or email.

3. We collect information from you passively. We may use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our products. 

   
   

III. RELATIONSHIP BETWEEN PARTIES:
In the context of our services, our Customer who engages our services acts as the Data Controller, determining the purposes and means of processing personal data, while we serve as the Data Processor, processing personal data on their behalf based on their explicit direction to us. This relationship requires them to obtain necessary consents, especially parental consent for minors, if and when and where required, and for informing individuals about the use of monitoring technology. We will ensure that data is processed securely and in compliance with applicable data protection laws in the event that the data is passed to us.

IV. USE OF YOUR PERSONAL INFORMATION

Use of Personal Information

For Customers/ Prospective Customers

- To provide and maintain our services.

- To communicate with you regarding your account and services.

- To comply with legal obligations and resolve disputes.

- To undertake research and analytics for offering or improving our products/services and their security and service quality

- To conduct audits and for record keeping purposes.

- for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products or/and services.

For Public Visitors/ Monitored attendees

- To ensure accurate attendee counts and enhance security at gatherings.

- To support investigation of incidents such as theft or physical injury.

- To comply with legal obligations and resolve disputes.

V. LAWFUL BASIS FOR PROCESSING INFORMATION

As outlined in this Privacy Policy, we will process personal information only when there is a lawful basis to do so and in accordance with applicable data protection laws.

We do not process personal information except in connection with the legitimate business interests of ours or our customers/prospective customers acting as Data Controllers. In many cases, we act as a Data Processor on behalf of our customers/prospective customers and process personal information strictly under their instructions.

We may process your personal information based on one or more of the following legal grounds: 

(i) Consent – When valid consent has been obtained, either by us or by our customers/prospective customers, provided it is freely given, specific, informed, and unambiguous;

(ii) Contractual Necessity – When processing is necessary for the performance of a contract to which our customers or prospective customers are parties, and we are acting as a Data Processor on their behalf;

(iii) Legal Compliance – When processing is required to comply with applicable laws and regulations;

(iv) Vital Interests – When processing is necessary to protect the vital interests of an individual; and/or

(v) Legitimate Interests/Publicly Available Information – When processing is based on the legitimate interests of us or our customers/prospective customers, provided such interests are not overridden by the rights and freedoms of the data subject. This may include processing publicly available information under an implied understanding that the individual is subject to camera surveillance.

Where we act as a Data Processor, we adhere to the instructions of the respective Data Controller and implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data. Individuals may have rights under applicable data protection laws, such as the right to access, correct, restrict, or object to the processing of their personal data, which should be exercised through the relevant Data Controller.

Further, we may also process certain personal information on the basis of the following legitimate business interests, provided that such interests are not overridden by your data protection and privacy rights and interests: (i) delivering the purchased products and services or other associated/ linked service requested by you; (ii) analyse and suggest if any other related product/ service shall be suitable for you to improve, personalize and customize your user experience; (iii) developing and continuing to develop, upgrade and improve our products and services, our website, our online and other platform(s), learning from your user/ media consumption behaviour to better serve you and other users; (iv) helping us modify, upgrade, customize and/ or enhance our products and services, our website, our online and other platform(s) (online or otherwise), mobile app and web app, software, and its content(s)/ service(s), receiving insight as to what users like or dislike, prefer, their habits and patterns in respect of viewing or aspects thereof; and (v) providing a consistent and secure user experience in connection with our products and services, our website, our online and other platform(s), software and its content(s), any application, other associated/ linked services, mobile app and web app.

External processing: We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us such as cloud service providers, employees, contractors or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. Such third parties are checked for their data security practices before onboarding.

We may also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

VI. SHARING OF INFORMATION WITH THIRD PARTIES

Any Personal Data that we have access to shall never be shared without your consent/ authorization. In various processes / submission of applications / availment of product/ service Offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. 

We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:

1. Only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.

2. It is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.

3. It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

4. We may share information with any successor to all or part of our business.

5. Incase we ever share your information for reasons not described in this policy. We will tell you before we do this.

   
   

VII Purging of your Personal Data

• You may delete your account at any point of time by communicating it via our support team at support@wiserstack.com or via https://www.wiserstack.com/privacy/data-deletion

• With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law & regulations.

• As a standard practice, all personal data belonging to public visitors is purged within 30 days or sooner, based on the Data Controller’s instructions and preferences.

• Customer and prospective customer information may be retained for a longer period as necessary to maintain our services, support business operations, and introduce new offerings, in accordance with applicable data protection laws. Retention periods will be determined based on contractual obligations, legal requirements, and legitimate business interests, ensuring that data is not retained longer than necessary.

• Though you may delete your account, you acknowledge that we may retain certain residual information in connection with your account including but not limited to subscriber related information, payment details and complaints/ feedback related data (if any). We shall retain your information for our record even after the deletion of your account associated with us and/ or any authorized third party partner(s) only in consonance with this Privacy Policy, the Terms and Conditions and the Limited Warranty Statement and/ or other disclaimers or statements thereof, including for the purpose of compliance with legal obligations, resolving of disputes and enforcing of agreements

• The provisions of various laws may require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.

  
  

VIII Cookie Policy

• Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.

• We may use cookie and tracking technology depending on the features offered.

• No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

  
  

IX- Reasonable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are reviewed internally and by third party cyber security professionals from time to time. We have provided multiple levels of security to safeguard your interaction with us.  

Processor Limitations

We explicitly acknowledge:

1. We do not control signage or visitor communication strategies

2. Our role is limited to providing technical data processing capabilitie

3. Final responsibility for visitor consent and communication rests with the Data Controller

   
   

X. GRIEVANCE OFFICER

In accordance with Digital Personal Data Protection Act, 2023, Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Abhinav Goswami

35 Siddharth Enclave, New Delhi 110014, India

 Email : privacy@wiserstack.com

XI. UPDATES TO THIS POLICY

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

XII. JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and subject to the courts of New Delhi.